Privacy Policy

Overview

KaBo Products Inc. ("KaBo," "we," "us," or "our") operates kaboproducts.com as a business-to-business wholesale trade platform. This website is intended exclusively for qualified trade buyers, licensed retailers, and industry professionals. We do not sell to individual consumers.

This Privacy Policy describes how KaBo Products Inc. collects, uses, stores, and discloses information when you visit our website, submit a wholesale account inquiry, use KaBo OS, or communicate with us about account operations. This policy is not legal advice and does not replace any written agreement between KaBo and an approved account.

Information We Collect

Information you provide directly. When you submit a wholesale inquiry or contact form, we collect: your full name, company or business name, business email address, phone number, buyer type and channel, state or operating market, product format interest, expected volume, business license or EIN information if provided, addresses, signatures, and any message content you include.

Account and portal information. If you are granted access to KaBo OS or an account portal, we may collect login records, account history, invoices, orders, payment records, shipment records, document acknowledgments, notes, role/access settings, and communication records related to your wholesale relationship with KaBo.

Automatically collected information. When you visit our website or use KaBo OS, we may automatically collect technical data including your IP address, browser type and version, operating system, referring URL, pages visited, timestamps, security logs, anti-abuse signals, and device or session identifiers. This information is collected through standard server logs and, where applicable, analytics, security, and hosting tools.

Cookies. Our website uses essential cookies required for site functionality. We do not use advertising cookies, retargeting pixels, or cross-site tracking technologies. You may disable cookies through your browser settings; doing so may affect certain site functions.

How We Use Your Information

We use the information we collect for the following purposes:

• To evaluate wholesale account applications and determine account fit
• To respond to your inquiry and communicate about your account status, order history, and reorder logistics
• To verify business credentials and compliance with applicable regulations governing kratom and kava distribution
• To send account-related communications including COA updates, product availability notices, and compliance information (opt-out available at any time)
• To improve our website, services, and business operations
• To comply with legal obligations, including regulatory requirements applicable to the kratom and kava industry
• To detect spam, abuse, unauthorized access, fraud, or misuse of our systems
• To protect the rights, property, and safety of KaBo Products Inc., employees, approved accounts, and business partners

We do not use your business information for consumer advertising, sell personal information, or share personal information for cross-context behavioral advertising.

SMS Notifications

KaBo may send operational SMS messages to employees, approved internal users, and approved business account contacts who opt in to receive alerts. These messages may include account notifications, delivery updates, route notifications, inventory alerts, and urgent system reminders.

We do not sell, rent, or share SMS opt-in information for third-party marketing. You may opt out of SMS messages at any time by replying STOP, or request help by replying HELP. Additional terms are available in our SMS Terms.

Sharing and Disclosure

KaBo Products Inc. does not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service providers. We work with third-party vendors who assist in operating our website, KaBo OS, communications, hosting, authentication, database, email, SMS, analytics, security, and fulfillment workflows. These may include providers such as Netlify, Vercel, Supabase, Resend, Twilio, Google, and similar business infrastructure vendors. These vendors may process information only as needed to provide services to KaBo.
• Legal compliance. We may disclose your information if required by law, regulation, subpoena, or court order, or if we believe in good faith that such disclosure is necessary to protect our rights or the rights of others.
• Business transfers. In the event of a merger, acquisition, or sale of substantially all our assets, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.
• With your consent. We may share your information for other purposes with your explicit consent.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy — including maintaining an active wholesale account relationship, complying with legal obligations, resolving disputes, and enforcing our agreements.

Inquiry data from applicants not approved for wholesale accounts is retained for no more than 24 months. You may request earlier deletion by contacting us at the information below.

Do Not Sell or Share

KaBo does not sell personal information and does not share personal information for cross-context behavioral advertising. If this changes, we will update this policy and provide any legally required opt-out mechanism before doing so.

Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Right to access. You may request a copy of the personal information we hold about you.
• Right to correction. You may request that we correct inaccurate or incomplete information.
• Right to deletion. You may request that we delete your personal information, subject to certain legal exceptions.
• Right to restriction. You may request that we limit processing of your personal information in certain circumstances.
• Right to data portability. You may request a machine-readable copy of your personal information where applicable.
• Right to opt out. You may opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

California residents and residents of other states with applicable privacy laws may have additional rights. To exercise any of these rights, contact us using the information below. We will respond to verifiable requests as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, including regulatory bodies, industry associations, or logistics providers. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit. KaBo Products Inc. is not responsible for the privacy practices of external sites.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

Children's Privacy

Our website and services are directed exclusively to business entities and professionals aged 21 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated effective date. For material changes, we will make reasonable efforts to notify active account holders. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, please contact: